Privacy Policy

Last updated: 10 August 2025

Privacy Policy – Clyskin

Welcome to the Clyskin website. This privacy statement aims to explain clearly how we collect, use, store and share your personal data when you browse our site, make a purchase or use one of our services.
The term “you” refers to any person concerned by data processing, including visitors, customers or users.

We recommend that you read this privacy policy carefully.

Possible changes

This privacy policy may be subject to periodic updates, notably in the event of regulatory changes or adjustments to our procedures. The most recent version is always published on our site, with the revision date displayed at the top of this page.

What data do we collect and for what purpose?

1. Data that you provide directly:

  • First name, last name, email address, telephone number
  • Billing and delivery address
  • Payment details (e.g.: proof of transaction)
  • Account identifiers (username, password)
  • Any information sent via our contact forms or support requests

2. Data collected automatically during your browsing:

  • IP address and device type
  • Browser information
  • Pages visited, clicks, time spent
  • Cookies and similar tracking technologies

3. Data from third-party sources:

Information from payment providers (transaction status, etc.)
Technical data from hosting or analytics services
Information from commerce platforms such as Shopify

Use of data

We process your data in order to provide, improve and secure our services. This includes in particular:

  • Processing and shipping your orders
  • Creating and managing your customer account
  • Sending order confirmations and updates
  • Improving your user experience
  • Sending newsletters or promotions (with your prior consent)
  • Analysing site usage to optimise our services
  • Detecting and preventing fraud and misuse

Cookies

We use cookies to ensure the proper functioning of our site, remember your preferences and analyse site performance.
For more information, please consult:
https://www.shopify.com/legal/cookies

You can manage cookie usage through your browser settings. Disabling certain cookies may affect some website features.

Sharing your data

We only share your personal data with third parties when strictly necessary, notably with:

  • Technical providers (hosting, Shopify, etc.)
  • Payment providers to process your transactions
  • Carriers for the delivery of your parcels
  • Marketing partners (only with your explicit consent)
  • Competent authorities when required by law

We never sell your data to third parties.

Your rights

Depending on your place of residence, you have the following rights:

  • Access: obtain a copy of your personal data
  • Rectification: correct inaccurate dataDeletion: request the erasure of certain data
  • Objection: object to certain processing or marketing use
  • Portability: receive your data in a structured format
  • Withdrawal of consent: at any time, for processing based on your consent

You can exercise your rights by contacting us at: info@clyskin.com.
We will respond within the legal deadlines, and you will not suffer any negative consequences from exercising your rights.

Security and retention period

We implement appropriate technical and organisational measures to protect your data. As no system is infallible, we recommend keeping your passwords confidential.

Your data is retained as long as necessary to fulfil the purposes for which it was collected, or according to applicable legal periods.

International transfers

In some cases, your data may be transferred outside the European Economic Area. If so, we ensure that appropriate safeguards are in place, such as the standard contractual clauses validated by the European Commission.

Questions or complaints?

For any questions regarding this privacy policy or the processing of your personal data, you can contact us at the following address: info@clyskin.com.

If you believe your rights are not being respected, you have the right to file a complaint with the competent authority in the United Kingdom:
https://ico.org.uk

Contact details

Do you have questions or simply wish to talk to us? Do not hesitate to contact us via:

Email: info@clyskin.com

Phone: +447546947164

Contact Form: Visit our contact page

Business Address:

Clyskin
120 Kilmarnock Road
Glasgow G41 3PG
United Kingdom

Customer service opening hours

Opening hours (Monday to Friday):
9 a.m. to 6 p.m. (GMT)

Opening hours (Saturday and Sunday):
10 a.m. to 4 p.m. (GMT)