1. Introduction

1.1 These general terms and conditions apply when you use our website or when you order products through our online interface.
1.2 You will find the definition of the terms used in these conditions in Article 26.

2. Acceptance of the conditions

2.1 By using our website or placing an order, you declare that:
(a) you are a natural person at least 18 years old;
(b) you are legally authorised to enter into a binding contract with us; and
(c) no law or agreement prohibits you from entering into a contract with us.

2.2 We may ask you to confirm in writing that you are indeed authorised to accept these conditions.

2.3 You also guarantee that:
(a) you have never been convicted of offences related to computing or the use of the internet; and
(b) you have never been refused or excluded from our products or our website.

2.4 We reserve the right to restrict or refuse your access to our site if we deem it necessary or appropriate.

2.5 By placing an order, you declare that:
(a) you have carefully read and understood these conditions;
(b) your purchase request is entirely based on these conditions;
(c) your order and any confirmation arising from it fall solely under these conditions; and
(d) you undertake to comply with everything stipulated in these conditions.

2.6 If you do not accept these conditions, we ask you not to use the site or place an order.

2.7 To access certain site features or make a purchase, you must first expressly accept these conditions.

2.8 By using our site or placing an order:
(a) you also accept our privacy policy; and
(b) you also accept our acceptable use policy (see Article 12 for more information).

2.9 We recommend that you save a copy of these conditions for your records.

2.10 If you disagree with all or part of these conditions, we recommend that you do not contact us or place an order.

3. Use for personal purposes

You declare that you use this site exclusively for the purchase of products for personal and private purposes. You are not acting on behalf of an organisation or another person, and you do not use the products for commercial purposes.

4. Prices and fees

4.1 The prices shown on our site include VAT and other applicable taxes. Any shipping fees are included in the price unless otherwise stated.

4.2 Please note that possible additional import fees, such as customs duties, import taxes or local taxes, are not included in the sale price and are at your expense. In some cases, these fees may apply depending on the country of delivery. We advise you to contact our customer service before ordering to know whether these fees apply to your order.

4.3 We strive to present all product information, including prices and descriptions, as accurately as possible. However, if a price proves to be incorrect, we will inform you as soon as possible. You will then have the choice to proceed with the order at the corrected price or cancel it free of charge.

4.4 In the event of a pricing error, we are not required to deliver the order at the incorrect amount, even if you have already received a confirmation email.

4.5 Prices may be changed at any time. Any price changes do not affect confirmed orders for which you have received a confirmation.

5. Order and confirmation

5.1 Once your order has been placed on our site, it is processed subject to availability. If the ordered products are in stock, we will send you an order confirmation acknowledging receipt of your order.

5.2 A binding purchase contract is only concluded when we send you the order confirmation, and only for the items specifically mentioned.

5.3 If your order contains several items, they may be shipped separately and delivered at different times.

5.4 We reserve the right to remove products from our site at any time without prior notice.

5.5 We also reserve the right to refuse or cancel an order, even after sending the confirmation.

5.6 If we decide to cancel your order after payment, the full amount paid will be refunded to you.

6. Payment

6.1 Payment for your order can be made using one of the methods offered on our site. These payments are processed securely by approved payment providers.

6.2 We cannot be held liable in the event of fraudulent use of your payment method (bank card, etc.) by a third party, even if the card has been declared stolen.

6.3 You undertake not to initiate chargebacks or request unjustified reimbursements for a legally made payment in connection with an order.

7. Delivery

7.1 We do our utmost to deliver your order to the address you indicated during the ordering process.

7.2 An estimated delivery date is provided at checkout so you know when to expect your parcel.

7.3 If delivery to your address is not possible, we will contact you. In this case, the order will be cancelled and you will be fully refunded.

7.4 As soon as the products are delivered to the delivery address you indicated, the responsibility for loss or damage passes to you.

8. Cancelling or modifying your order

8.1 After placing an order, you can only modify or cancel it by contacting us by email as soon as possible.

8.2 If your order has already been packed and is ready to be shipped, we can no longer stop or modify it. You may return it after receipt, in accordance with Article 10.
If your order is already in transit, it cannot be cancelled. However, you may notify us in advance that you want to cancel so we can prepare your return. To speed up the return process, we ask you to provide proof of shipment. In the event of loss of the return parcel, the refund can only be processed 16 weeks after your initial order.

8.3 As we use a fully automated processing system, your order is usually processed immediately after payment. It is therefore generally impossible to interrupt the shipping process. Only in exceptional cases can we still cancel an order within 24 hours of validation and possibly issue a refund before delivery.

9. Defective or damaged products

9.1 You acknowledge that the products offered are standard items and are not designed or adapted according to your personal specifications.

9.2 All information, descriptions and materials present on our site are provided as is, without explicit or implied warranty as to their relevance or accuracy.

9.3 The images of the products on the site are provided for illustrative purposes. The product received may differ slightly in its details from the one displayed online.

9.4 If you receive a defective or damaged product, please contact us by email. Please attach a clear description of the issue as well as a photo clearly showing the defect.

9.5 You may then return the defective product to us in accordance with the instructions described in Article 10.

9.6 Once the returned product has been received, we will examine it carefully. The return processing time may vary depending on the product and the activity period.

9.7 If we confirm that the product is indeed defective, we will inform you by email.

9.8 In this case, we undertake, at our discretion:
(a) to replace the product free of charge and to cover the shipping fees of the new item, provided that the initial product has been returned to us; or
(b) to refund you in full the purchase price of the defective product, including any return fees. The refund will be issued to the account used for the initial payment.

9.9 If, after inspection, the product is found not to be defective, we reserve the right to refuse the refund. Reasonable processing and administrative fees may then be charged to you.

10. Return and refund policy

10.1 Our return policy forms an integral part of these general conditions and constitutes a condition of use of the site and validation of orders.

10.2 Are you not satisfied with all or part of your order? You may exercise your right of withdrawal within 30 days from the receipt of the last item in your order. To do so, send us an email specifying the information relating to the product to be returned, then return it to our return address.

10.3 Return fees are at your expense unless otherwise stated or agreed in advance.

10.4 We will only proceed with the refund after receipt and effective verification of the returned product.

10.5 You are responsible for a proper return. The product must be returned in the condition in which you received it: intact, unused, with all original labels, and in its original packaging. Ensure it is properly packaged for transport.

10.6 If the returned product does not meet our return conditions (for example, if it is damaged or visibly used), we reserve the right to refuse the return.

10.7 If the returned item meets all conditions, we will send you a confirmation email. The refund will then be processed within 7 business days via the payment method used during the order.

10.8 The refund will only be issued after receipt and physical inspection of the returned goods.

11. Discount codes and vouchers

11.1 You may use promotional codes or discount vouchers when paying for your order on our site.

11.2 To activate a voucher, enter the corresponding code on the payment page.

11.3 Once validated, the amount of the discount will automatically be deducted from the total of your order.

11.4 Only one promotional code is allowed per order.

11.5 Discount vouchers have no monetary value and do not give right to any interest or cash refund.

11.6 If the value of the voucher is lower than the total of your order, you may pay the balance using one of the usual payment methods.

12. Authorised use of the site

12.1 It is forbidden to use the site in a manner likely to cause damage or disrupt its functioning, accessibility or security. The following actions are notably prohibited:
(a) any illegal, misleading, harmful or fraudulent use;
(b) the distribution or hosting of malicious software such as viruses, spyware, trojans or other harmful programs;
(c) automated data collection (scraping, harvesting, mining) without our prior written authorisation;
(d) the use of bots or other automated tools on our site;
(e) violation of the instructions of our “robots.txt” file;
(f) the use of data obtained via the site for unsolicited marketing purposes (spam, SMS campaigns, telemarketing);
(g) contacting users or entities via data from our site;
(h) copying, modifying, distributing or reverse engineering the source code without authorisation;
(i) any attempt to develop products or services similar or competing using our site;
(j) renting, selling or granting site access to third parties;
(k) accessing the site via a third-party internal network;
(l) modifying or editing content obtained on the site without express authorisation.

12.2 You are personally responsible for any damage or costs suffered by us as a result of prohibited use.

12.3 You undertake to inform us immediately if you detect any misuse of the site as described above.

13. Links to and from other sites

13.1 Our site may contain links to third-party sites. These links are provided solely for information or service purposes.

13.2 We are not responsible for the content, availability or reliability of external sites to which these links point.

13.3 You may create a link to our homepage, provided that it is done in a fair, lawful and appropriate manner, without damaging our reputation.

13.4 It is forbidden to suggest any collaboration, approval or endorsement from us without express authorisation.

13.5 You may only create a link to our site from a site that you personally manage.

13.6 We reserve the right to revoke at any time, and without notice, the authorisation to create a link to our site.

14. Intellectual property

14.1 The structure, source code and organisation of this site are protected by intellectual property rights and may not be copied or imitated.

14.2 All intellectual property rights related to the site, as well as the content and materials displayed, belong to us or have been licensed to us. These rights are protected by applicable laws. All rights are expressly reserved.

14.3 You may use our site and its content only for personal and non-commercial purposes, in compliance with these conditions. This also includes content related to our products.

14.4 If you suspect a violation of our intellectual property rights, please inform us as soon as possible.

14.5 Our trademarks and logos may not be used without our prior written authorisation, except as part of an authorised link to our homepage in accordance with Article 13.

15. Protection of personal data

15.1 Our privacy policy forms an integral part of these general conditions and constitutes a condition of use of the site.

15.2 We use cookies to improve the functioning and user experience of our site. By accepting these conditions, you also consent to the use of cookies as described in our privacy policy.

15.3 When you share personal data with us, we process it confidentially and use it only in accordance with your authorisation and applicable laws. We implement the necessary technical and organisational measures to ensure its security.

15.4 When additional security agreements are required, documents or information related to the sale may be transmitted to you electronically. These data may be accessible to our staff, our representatives, our advisers or any other authorised party if necessary to execute the contract.

16. Security, viruses and abuse

16.1 Although we do everything possible to ensure the security of our site, we cannot guarantee that it is completely free of errors or malicious software.

16.2 It is your responsibility to protect your own devices and systems when accessing our site. We recommend using up-to-date antivirus software.

16.3 It is strictly forbidden to abuse our site by introducing or spreading viruses, trojans, malicious software or any other harmful code.

16.4 Any attempt to gain unauthorised access to our site, our servers or other systems is prohibited and constitutes a serious violation of these conditions.

16.5 You may not attack our site via a denial of service (DoS) or a distributed denial of service (DDoS).

16.6 If we observe such a violation, we reserve the right to immediately suspend your access to the site and, if necessary, inform the competent authorities.

17. Limitation of liability

17.1 To the extent permitted by law, we disclaim all liability for damages or losses resulting from:
(a) content published by third parties or other users;
(b) information published by ourselves, including errors or outdated data;
(c) product quality, visuals or minor discrepancies compared to descriptions;
(d) decisions made based on information on the site;
(e) inability to access or use the site (in whole or in part);
(f) delays or failures due to circumstances beyond our control (breakdowns, disasters, strikes, pandemics, third parties, etc.).

17.2 We are not responsible for indirect damages such as loss of profits, loss of opportunity, damage to reputation or missed savings – even if such damages were foreseeable.

18. Indemnification

18.1 You agree to indemnify us fully for any claim, loss or cost (including legal fees) resulting from:
(a) a serious violation of these conditions;
(b) fraud, negligence or failure to exercise due care;
(c) misuse or illegal use of the site by you.

18.2 If we incur costs related to the above, we reserve the right to claim reimbursement from you.

19. Force majeure

19.1 In the event of prolonged force majeure (more than 7 days), we reserve the right to terminate the contract with immediate effect. You will then be refunded for products paid but not received.

19.2 We will determine at our sole discretion how to handle the situation, with the aim of best meeting our obligations.

20. Modifications to the conditions

20.1 These conditions may be amended from time to time. If a modification may significantly affect you, we will inform you by email or via the site.

20.2 If you do not accept the new conditions, you must stop using the site and placing orders.

20.3 If you previously accepted these conditions, you may be asked to accept them again in the event of substantial changes.

21. Violation of these conditions

21.1 In the event of a violation of these conditions, we may apply one of the following measures depending on severity:
(a) issue a formal warning;
(b) temporarily suspend your access to the site;
(c) cancel your ongoing orders;
(d) refuse or block your payments;
(e) permanently terminate your access to the site.

21.2 If your access is restricted, you must not attempt to bypass this restriction, for example by using another identity or another device.

22. Assignment of rights and obligations

22.1 You may not assign your rights or obligations arising from these conditions without our prior written authorisation.

22.2 We may transfer our rights or obligations to a third party, provided that this does not affect your rights as a consumer.

23. Severability

If a provision of these conditions is found to be invalid, illegal or unenforceable, this does not affect the validity of the other provisions. The invalid clause will be replaced by a valid provision that best reflects the original intent.

24. No waiver

The fact that we do not exercise a right or do not react to a violation of these conditions does not constitute a waiver of that right or of any future action.

25. Applicable law

These conditions are governed by the law of the country from which our site is administered, and disputes will be subject to the exclusive jurisdiction of the competent courts of this jurisdiction.

26. Definitions

In these conditions, the following terms are defined as follows:

• Order: request placed on our site to purchase one or more products
• Order confirmation: email confirming the receipt and acceptance of your order
• Payment provider: third party responsible for processing online payments
• Product: any item offered for sale on our site
• Site: our online sales environment presenting and offering our products

You have any questions or concerns about these conditions? Do not hesitate to contact us by email – we will be happy to assist you.

Contact

Do you have questions or remarks regarding these conditions, our products or the functioning of the site? Do not hesitate to contact us by email. We will be happy to assist you.

Contact details

Do you have questions or simply wish to talk to us? Do not hesitate to contact us via:

Email: info@clyskin.com

Phone: +447546947164

Contact Form: Visit our contact page

Business Address:

Clyskin
120 Kilmarnock Road
Glasgow G41 3PG
United Kingdom

Customer service opening hours

Opening hours (Monday to Friday):
9 a.m. to 6 p.m. (GMT)

Opening hours (Saturday and Sunday):
10 a.m. to 4 p.m. (GMT)